FAQ

/FAQ
FAQ 2017-10-20T14:03:07+00:00

FAQ

YOUR SATISFACTION IS OUR PRIORITY

For the past 15 years The T Shirt Man has been printing t shirts for many large and small companies throughout the UK, We came to realise very quickly that if we were to offer a service that delivered the product the customer wanted in the correct time frame there was not much that could go wrong.

So with this in mind we created a promise to always deliver your items at least a day before they are needed. Eg. If you order is requested for Friday it will be delivered on Thursday

Our focus on customer satisfaction has seen our company not on survive but to grow since we started way back in 2002

If you need some immediate help with your order please contact us on 02392 984 667 for instant help and confirmation that we will be able to deliver your order.

The T Shirt Man aims to be the UK’s fastest t shirt printer and if you are in need for an order to be with you tomorrow or the end of the week we can guarantee the exact date that you will receive the order.

We have a standard turnaround time of 3 – 5 working days which don’t include weekends or bank holidays. You will be given an estimated completion date when your order is processed. If an order is needed by a certain date it must be stated on both the order form and verbally over the phone when payment is being made.

Our phone lines are available 7 days a week, for your convenience:

Monday to Friday: 8 a.m.-8 p.m.

Sat.-Sun.: 9 a.m.-5 p.m.

Our store opening hours are based around a normal working day from 9am until 5pm however we have our phone diverted to a managers mobile when the office is closed, We request that customers give at least 1 hours’ notice if they wanted to visit our print studio as there are times of high volume printing when we would be unable to spend time with a customer.

 

Unless specifically agreed, all invoices are payable immediately before garments go into production.

We accept all major debit & credit cards as well as AMEX and Paypal (fees may apply for paypal transactions) .

Unless previously stated or in the case of dealing with PLC & Government invoice terms can be agreed with the customer however if the balance is not met within the stated payment terms, interest will be charged as per the Consumer Credit Act 1974.

When placing an order with The T Shirt Man the customer accepts sole responsibility for copyright and the reproduction of images. It is deemed you are the owner / have permission to reproduce artwork files.

At the customers request we can send a proof sheet to you to approve prior to printing which displays the print size, position & print colours. Scale may not be 100% accurate so please check the dimensions & measure if necessary. If you decide to change something please make sure you receive updated proofs.

This is not always an option where fast turnaround orders are placed and so full discussion must be over the phone as well as dimensions of print to be emailed to us.

We cannot accept responsibility for any mistakes that are made on the proof sheet in the final print, so please check this very carefully. We cannot guarantee that the digital colours displayed on proof sheets are completely accurate. Monitor colours vary a lot so cannot be 100% certain we are both seeing the same colour. For custom mixed ink it’s pretty essential that you check colours against a printed Pantone Solid Coated book for accurate colour referencing. We cannot accept responsibility for a colour not matching your original artwork if the ink colour matches the Pantone colour / ink colour you approved. If you approve a proof sheet, we will assume you have checked the ink colour against a Pantone guide & all is OK.

If you want to cancel an order it’s best to contact us ASAP to avoid charges. If you cancel the order prior to stock being ordered then you will be entitled to a full refund. If stock has been ordered then there would be a 25% restocking fee on the price of the garments. If production has started then you will be entitled to a refund minus the material & labour costs incurred. If the items have already been produced, due to them being custom products you will not be able to cancel the order.

The T Shirt Man uses a variety of printing methods but when screen printing we use soft plastisol inks for light garments & a discharge under base with soft plastisol on top for dark’s. This enables us to have a soft, bright, breathable print on light & dark coloured garments, which is our preferred finish. If you are using a blended garment (less than 80% cotton) or a garment dyed with non dis chargeable dye (typically purple, green & blue shirts won’t discharge) then we have to use a low bleed plastisol ink which will give a heavier print finish, the ink will be sitting on top of the fabric rather than a part of it. If you have a preference to what print finish you require, be sure to tell us when ordering & we’ll make sure the print is exactly how you want it! If you prefer a soft print ask for water based / discharge inks, if you prefer a heavier print ask for plastisol.

We don’t offer an all over printing / sublimation service unfortunately. We currently only offer screen printing. Our maximum print size is 40cm x 53cm.

Due to the set up involved with screen printing we don’t offer a sample of a screen printed garment, we can however offer customers a vinyl printed sample at the cost of £20.00, although not printed with the same method the size and t shirt will be the same. This should eliminate potential problems.

We always try our utmost to send all garments in the correct sizes and 99.9% of orders leave our studio on time and with the correct number of garments in the correct sizes, however there are times and it is something that happens more often with the fast 24 hour turnaround garments that if we are missing a size or we have been given the wrong product by our supplier. In this scenario we always contact the customer to see what is the best option but when we are unable to contact the customer we always try and send additional garments (eg. Missing an L we shall send a M & XL so the individual can choose the best fitting garment).

We try to keep our pricing as simple as possible; we can quote for 90% of orders over the phone instantly due to our simple pricing structure.

We offer a clear and simple pricing without any hidden costs, fees, or fine print.

We have made the quotation system as simple as possible however the price we give over the phone cannot be a 100% accurate until all information has been emailed over and confirmed.

When it comes to pricing your quote, there are five things we consider:

  1.      Quantity
  2.      Garment Style
  3.      Colour of garment
  4.      Print Colour & Complexity
  5.      Printing Method
  6.      Turnaround Time

Tip: If you’re looking to save money, a basic white t shirt with printing on one side would be your cheapest possible option and will lower your cost pretty significantly; however a dark coloured t shirt with a multiple colour print would work out costly.

And remember:

When you call us, a human picks up the phone. Our process isn’t automated because we know our customers want to talk to real people.

The T Shirt Man will get your garment printing order printed and dispatched same day if possible because we understand that everyone wants everything yesterday.

We love making everything work when customers get what they need when they need it, The best option for fast turnaround is to pick up the phone and lets have a chat.

We like to think that we are the fastest printer in the industry and when we take payment that is a contract that we will get your job completed on time and in budget.

If your order is not needed on the fast turnaround time, Let us know and we shall be able to give you additional discounts on your order.

We guarantee your delivery date because we know how much it means to you.

The T Shirt Man is now based in the sunny Southsea in Portsmouth, we used to have various nationwide printing studios however due to rising rent costs and the popularity of the internet we have become and online only business and ship nationwide for free.

rvice our there. They offer all customers a 1 hour delivery slot so you know when you are able to have a shower or pop to the shops.

The T Shirt Man uses both Royal Mail & DPD (Previously Interlink Express) for all deliveries, We have found that for small and non-urgent orders we use Royal Mail 1st Class service however for all larger orders and those rush order prints we use DPD as we have found them to be super helpful as well as offering the best service out there. They offer all customers a 1 hour delivery slot so you know when you are able to have a shower or pop to the shops.

No, at The T Shirt Man we do not have a minimum order we sell anything from 1 to 20,000 and in the 15 years we have been in business we have printed every quantity in between,

We all know that sizing changes from brand to brand and our customers need to know this where possible, roughly 80% of the products on our website run true to size. For products that we have had multiple customer comments regarding sizing we always make sure new customers know what to expect and how to order appropriately.

Yes, Feel free to order a blank sample, we charge a nominal fee to cover the cost of the garment and the shipping however this is refunded when the large order is made.

Yes, of course!

You can mix and match your order to your heart’s content; we do not charge any additional fees for choosing different garments.

We allow customers to interchange from item to item at different prices such as Hoodies, Polo and T Shirts

We also have a range of items that are the same price such as men’s t shirt, ladies t shirt and children t shirt which can be mixed and match without any price changes.

Whatever you’re looking for, we’ll help make it happen! Give us a call 02392 984 667

Yes if you require a change in the colour of the t shirt that is not a problem at all, We do not charge for the changing of t shirts, the only time we do charge is when an order is being screen printed and the need for a colour change of the ink is needed as this takes time to clean and dry the screen before reprinting with the new ink colour.

Yes, We are here to make your life as easy as possible so we are happy to ship your items to different locations.

We cannot accept returns on customized orders unless there is a printing error that differs from the approved design proof. If a printing error does occur, The T Shirt Man will happily reprint your order or give you a refund on your purchase.

No. At this time we do not offer a drop shipping service for customers, the only way we can dispatch items on a want and need basis is for you to pay for all items in advance and then we ship our orders as they are sent to us.

Yes it is not a problem for us to print onto the sleeves, we have been printing t shirts for over 15 years and so we enjoy the challenge that comes every day with new exciting artwork.

When ordering printed garments for a team or society and you require custom printed names on them we ask you to provide the list of names in an Excel, Word or in the email together with the size of the specific name or number in question.